FAQs & Support

Backdrops 101

What does your tagline mean?

Are these digital backdrops?

Are your backdrops non-glare?

Are your backdrops 3D?

Why Not Just Use A Green Screen?

Backdrop Fabric

What happened to JerseyCloth?

What is it made of?

So what's the real difference between the three cloth types?

What does "no floor" mean?

Does it wrinkle?

Which Fabric Should I Choose For My Custom Type Of Event?

Custom Backdrop Info

What are the prices for custom sizing?

Can I customize one of your images?

Can you guys color match or print PANTONE?

Can you guys print our images on the background?

How large of a file do you need? What kind of file?

I'm not able to upload my image or my file is too big for email, how can I send you my image?

What Are The File Dimensions/Requirements For My Custom Artwork?

I Want To Create My Own Step And Repeat, What Advice Would You Give Me?

I'm Not Seeing The Kind Of Images I'm Looking For. Where Else Can I Look For Images?

Backdrop Sizing

What Size Do I Need?

What if I want a size that isn't listed on your site?

Ordering & Production Process

Can we pay by check?

I'm Under A Tight Deadline! Can I Get A Backdrop In Time?

Do You Offer Any Discounts For My Winter Themed High School Prom?

Do You Rent Your Backdrops?

Professional Tips

Do you have any tips for shooting on these backdrops?

How Do I Hang My Custom Backdrop?

Do We Need To Hire A Professional Photographer Or Can We DIY?

Backdrop Care

How do I get rid of folds in the fabric when people are standing on the floor?

How do I store it?

How do I steam my backdrop?

What If My Clients Spill Or Stain My Backdrop During A Shoot?